Ask for feedback on your customers satisfaction after a sale or delivery of your service. Find out what your customers think and improve their loyalty to your brand.
Request reviews of specific products. Find out why your customers love some products more than others. Then act on that information!
Have you recently run a training course or event? Use the Starfish Ratings system to collect feedback and improve how you deliver your content.
According to Nielsen, one of the top 3 factors in a purchase decision is seeing customer reviews. (From People I know 84%, A Known Brand 69% and Customer reviews 68%)
Allow your customers to share their reviews on their social media accounts. Drive qualified traffic back to your website.
Customer trust is dependent on the reviews being authentic. Starfish Ratings provides an independent verification of your reviews which gives your customers confidence in your brand. According to Nielsen's Global Trust in Advertising Survey 68% trust consumer opinions posted online (2013).
By displaying the review widget in strategic locations in your site, you give confidence to your customers. Confidence builds trust and converts to a solid uplift in sales.
Customer Generated Content. Your customers' reviews, when displayed on your site, will be enhanced with rich snippets. This optimisation will help your ranking in search engine results.
Research shows that websites which include verified reviews get conversion rates that are 40% higher. There is no simpler way to get more business from your existing website traffic!
Up to 65% of emails are opened on mobile devices. Our review request page is fully responsive regardless of device. This allows us to capture this traffic in the moment. Your customer can now post their review direct from any smart phone.